I took my son to the doctor today to get a physical, at 9:45. We got there 15 minutes early and waited more than 40 minutes to be seen. There was only one person waiting in the office when I got there and they let someone else go ahead of us. I felt myself getting a little agitated and wanted to say something, but I didn't want to give in to those negative feelings. When they finally called for us they asked if we had brought the forms from the school to fill out and I said I wish they had asked me that when I got there I had already waited more than 40 minutes, and I didn't have the forms. The receptionist looked at her calender and said the appointment was for 10:30. She found some extra forms and the physical was completed.
Decided to decide: next time I start to feel agitated calmly find out information, like in this situation I could have asked- What time was my appointment? and don't wait so long.